70-685: Enterprise Desktop Support Technician Online Training Series
Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.
Available CEUs for Course Series Completion: 18
Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. learn more
This course series offers optional hands-on practice-labs available for purchase. Contact Us