70-685 – Enterprise Desktop Support Technician for Windows 7

70-685 – Enterprise Desktop Support Technician for Windows 7

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70-685: Enterprise Desktop Support Technician Online Training Series

Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.

Available CEUs for Course Series Completion: 18
Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. learn more

Practise Labs

 This course series offers optional hands-on practice-labs available for purchase. Contact Us

Curriculum

  • Course 01 – Identifying Cause and Resolving Desktop Application Issues
  • Course 02 – Operating System Troubleshooting and Support
  • Course 03 – Networking with Windows 7
  • Course 04 – Configuring Security and Troubleshooting Issues
  • Course 05 – Supporting Mobile Users
  • Course 06 – Maintaining Hardware on Win 7
  • Course 07 – Centralizing Configurations
  • Course 08 – User Login, Profiles and Access to Resources
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Subscribing to this course gives you access to our Membership programme with access to over 200 courses including Project management and IT network administration.

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About the programme

 Membership bundle is a special promo Programme which gives you access to over 200 courses including Project management and IT network administration.   registration
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