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Privacy Policy

This Privacy Policy was last updated on April 8th, 2020. we have updated this policy to comply with the EU General Data Protection Regulation coming into force on May 25, 2018

Who we are

Our website address is wisechalk.com. These are the terms and conditions governing the use of https://wisechalk.com, (the Website) and the agreement that operates between us and you (the terms). The Website is owned and operated by WiseChalk (us/our/we) and these terms set out the rights and obligations of all users (you/your) in relation to your use of the Website. Please read carefully these Terms and our Privacy Statement. By using the Website, you are consenting to be bound by the then current terms and our Privacy Statement. We may revise the Terms and information contained on the Website at any time and without notice. If you do not agree to these Terms or the Privacy Statement, please refrain from using the Website

What personal data we collect and why we collect it

WiseChalk collects certain data from you depending on the way you use our services.  Some are collected directly, like information you enter yourself. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. The following examples are provided to help You better understand the information We may collect through Your use of the Services. Please note, WiseChalk is not responsible for how others use information that is publicly available or otherwise accessible to others who have access to the Services. When You sign up for and use the Services (including through a Third-Party Platform) We will collect any information You provide to Us directly such as the following:

1. Registration data

In order to use certain features such as enrolling in a course, you will be required to create a user account. When you do this, we will collect and store the registration data you have provided such as e-mail address, password, gender, date of birth, and age, and we will assign You a unique identifying number (“Registration Data”)

2. Profile Data

You may also have the option of providing additional information like a photo, headline, website link, social media profiles, or other data. Which may be publicly viewable by others. Course Information When you enrol in and take courses, We collect information relating to taking Courses, including, without limitation, topic, course and assessment completion activity and other items submitted to satisfy the Course requirements, (“Course Information”), your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course requirements.

3. Payment Data

If you make purchases, we may collect certain data about your purchase (such as your name and address) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, we do not collect, access or store sensitive cardholder data, such as full credit card numbers or card authentication data.

4. Communications, Support Requests, Potential Abuse

If You contact Us for assistance, or to report a problem, concern, potential abuse or any issues regarding the Services, (irrespective  of whether you have created an account), We may collect and store Your contact information, communication, and/or other data about You, like Your name, e-mail address, location, operating system, IP address, any other information You provide Us in the course of such communications, and/or other information that may be collected by automated means described herein. We reserve the right to conduct further research and obtain further information as necessary. We will use the data to respond to You and research Your request, all in accordance with the provisions of this Privacy Policy.

5. Shared Content

Some of the Services may allow You to interact with other Users and/or post, share, communicate or otherwise transmit content publicly, such as by posting comments in a Course page, sending messages to others, submitting testimonials or posting photos (collectively “Shared Content” or “Public Posting”). Such shared content may be publicly view-able by others depending on where it is posted.

6. Sweepstakes, Promotions, and Surveys

From time to time, we may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), via the Services or a third-party platform. If you choose to participate, we will collect and store the information you provide as part of participating, such as your name, email address, date of birth, or phone number. Such data will be subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to manage the promotion or survey, including for notifying winners and issuing rewards. To receive a reward, you may be required to allow us to post some of your information publicly (like on a winner’s page). Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.

7. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

8. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics

We use may third-party browser and mobile analytics services like (but not limited to) Google Analytics, Hotjar. These services use Data Collection Tools to help us to help us analyse how users use the Services, including by noting the third-party website from which you arrive, how often You use the Services, the events that occur within the Service, usage data, performance data, and where the application was downloaded from . The information collected will be disclosed to or collected directly by these service providers, and We use this information to improve the Services, to better understand the functionality of the Services on a computer or other device, and to provide information that may be of interest to You

How we use your data

WiseChalk may use  your data to offer and improve product and services; Communicate with you; Operate and improve the our site; Create, administer, provide, and teach courses; Develop and maintain the security and performance of the WiseChalk.com; Track our Site usage against goals and mission;  Exercise, enforce, and comply with legal rights and obligations as required by law or necessary for safety and integrity.

Who we share your data with?

Third Party Business Partners, Service Providers, Contractors or Agents:

WiseChalk requires third parties to: (a) abide by this Privacy Policy and applicable law; (b) handle Personal Information in a confidential manner and maintain adequate security; and (c) use Personal Information only as needed to fulfil the relevant purpose(s). In some cases, the Our Site and individual courses are integrated with third-party services or contain links to websites published by third parties, including other content providers as well as service providers. These third parties are responsible for their own privacy practices, so you should pay attention anytime you are redirected to a third-party website and be sure to review its privacy policy.

 – With Other Students and Instructors:

Depending on your settings, your shared content and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable by other users depending on your settings.

 – Instructors:

We share data that we have about you (except your email address) with instructors or teaching assistants for courses you enrol in or request information about, so they can improve their courses for you and other students. This data may include things like your city, country, browser language, operating system, device settings, the site that brought you to Udemy, and your activities on WiseChalk. If we collect additional data about you (like age or gender), we may share that too. We will not share your email address with instructors or teaching assistants. We also enable our instructors to implement Google Analytics on their course pages to track sources of traffic to their courses and optimize their course pages.

 – Educational Institutions and Scholarship Partners:

If you are taking a course sponsored or associated with a particular Educational Partner (e.g., such as a university or scholarship/sponsored partner), we may share information about you and your performance with the university or scholarship partner, including to report on your progress in the course. Information shared with our Educational Partners will be subject to the privacy policies and procedures of such partners.

 – Business Partners:

We have agreements with other websites and platforms to distribute our Services and drive traffic to WiseChalk. Depending on your location, we may share your data with these partners.

 – Related Entities and Affiliates:

We may share information with our affiliated companies that are under the common ownership or control of WiseChalk.

 – Security:

WiseChalk takes appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, data that You share, and We collect and store. These measures vary based on the sensitivity of the data we collect and store. Unfortunately, however, no system can be 100% secured, and We cannot guarantee that communications between You and WiseChalk, the Services, or any information provided to Us in connection with the information We collect through the Services will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User information at any time. Your password is an important component of Our security system. As such, it is Your responsibility to protect it. Do not share Your password with any third parties. If Your password has been compromised for any reason, you should change it immediately and contact support@WiseChalk.com with any concerns.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To prevent Google Analytics from using Your information for analytics, You may install the Google Analytics Opt-out Browser Add-on by clicking here. To opt out of Hotjar’s use of Your information for analytics click here. You may also have other choices as described in the Advertising of Third-Party Products/Services section. If You have any questions about Your information, our use of this information, or Your rights when it comes to any of the foregoing, contact us at privacy@WiseChalk.com.

Updates & Contact Info

When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.

How to manage your personal information 

You may access and update Your information that WiseChalk collects and maintains in the following ways: You may update the information You provide directly to WiseChalk by logging into Your Account and updating Your Account information at any time. You may also submit any requests for access to Your personal data to privacy@WiseChalk.com, Please allow up to thirty (30) days for a response. To manage the information WiseChalk receives about You from a Third-Party Platform or Wireless Device, please follow the instructions provided by the Third-Party Platform or Wireless Device provider for updating Your information and changing Your privacy settings. Once WiseChalk receives Your information from a Third-Party Platform or Wireless Device, that information is stored and used by WiseChalk in accordance with this Privacy Policy

California Privacy Rights

California residents have the right to receive, once a year from WiseChalk: (a) information identifying any third-party company(ies) to whom we may have disclosed (within the previous calendar year) “personal information” (as defined by California law) for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. If you are a California resident and wish to obtain such information, submit a request at privacy@WiseChalk.com; when you request the information, use the phrase “California Shine the Light Request” to help us appropriately identify your question, and include your mailing address, state of residence and email address so we can provide a response

International Users

WiseChalk stores information about visitors to our Website and users on servers located in the United States. By using our services, you consent to the storage of your information inside the United States. If you are using the services from outside the United States and the European Union, please know the information you submit will be transferred to and stored in servers in the United States or other countries. The data protection and other laws of the United States and/or other countries might not be as comprehensive as those in your country. By submitting your data and/or using our services, you acknowledge the transfer, storing, and processing of your information in and to the United States. As described above, WiseChalk also may subcontract the processing of your data to, or otherwise share your data with, service providers and others in countries other than your country of residence, including the United States, in accordance with applicable law. Such third parties may be engaged in, among other things, the provision of services to you, the processing of transactions and/or the provision of support services. By providing us with your information, you acknowledge any such transfer, storage or use. If we provide any information about you to any such non-European Union entities, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Policy. These measures include signing Standard Contractual Clauses in accordance with European Union and other data protection laws to govern the transfers of such data. For more information about these transfer mechanisms, please contact us as detailed in the “WiseChalk Contact Information” section below. If applicable, you may make a complaint to the data protection supervisory authority in the country where you are based. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.

WiseChalk

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CONTACT

WiseChalk LTD
27, Old Gloucester Street London,
WC1N 3AX
United Kingdom
Company Reg: 122388267
info@wisechalk.com
+44 (0) 2038851605

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